Policy on privacy

Logista Pharma, S.A.U. (hereinafter, “LOGISTA PHARMA”) complies with the applicable legislation on personal data protection, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, and any other implementing legislation, as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

This Privacy Policy aims to inform about the processing of personal data carried out by LOGISTA PHARMA on the web domain https://www.logistapharma.com/es , the webpages located under it, and its respective subdomains and subdirectories (hereinafter jointly referred to as the “Website”).

Prior to accessing certain information and content on the Website, the user (hereinafter, the “User”) must register, accepting the processing of their personal data as established therein in accordance with data protection regulations, so that such data may be incorporated into a file owned and processed by LOGISTA PHARMA.

If the User must register through a paper registration form, they shall be responsible for providing truthful and lawful information. If, as a result of the registration, the User is provided with a password, they undertake to use it diligently and keep it confidential to access these services. Consequently, Users are responsible for the proper safekeeping and confidentiality of any identifiers and/or passwords provided by LOGISTA PHARMA, and undertake not to transfer their use to third parties, whether temporarily or permanently, nor to allow access by unauthorised persons. Users shall be liable for any use of the services by any third party resulting from negligent use or loss of their password.

Therefore, it is the User’s obligation to immediately notify LOGISTA PHARMA of any circumstance that may involve misuse of identifiers and/or passwords, such as theft, loss or unauthorised access, so that they may be immediately cancelled. Until such events are communicated, LOGISTA PHARMA shall be exempt from any liability arising from the improper use of identifiers or passwords by unauthorised third parties.

1.   Who is the Data Controller?

The company Logista Pharma, S.A.U., with registered office at C/ Trigo 39, Polígono Industrial Polvoranca, Leganés (Madrid 28914), registered in the Madrid Commercial Registry, Volume 39316, Folio 92, Sheet M-698269, entry 2, with Tax ID A-61674347.

Email: info.pharma@logistapharma.com   

Customer service telephone: 900101304.

If the User has any comment or query regarding the processing of personal data, they may contact LOGISTA PHARMA’s Data Protection Officer at Calle del Trigo 39, Polígono Industrial Polvoranca, Madrid (Leganés, 28914), or via email: Info.lopd@logista.com.

2.   For what purpose will we process Users’ data?

Users’ personal data will be processed by LOGISTA PHARMA in order to manage suggestions, queries, requests for information, or any type of communication sent by laboratories in connection with LOGISTA PHARMA.

3.   What personal data will we process?

Depending on the purpose, LOGISTA PHARMA may process the following personal data:

-     your identification details (e.g. name, surname, email address, address—town, postcode, province—telephone number, fax, etc.)

-     Employment details (position, pharmacy office number, etc.)

Fields marked with an asterisk (*) are mandatory and failure to complete them will make it impossible to process the User’s request. Users are kindly requested to inform LOGISTA PHARMA of any change in the data provided.

The User guarantees the accuracy, validity and authenticity of the personal data provided and undertakes to keep them duly updated. The User shall be solely liable for completing forms with false, inaccurate, incomplete or outdated data, exempting LOGISTA PHARMA from any liability in this regard.

It is very important that the information provided by the User through free-text fields (“comments”) does not contain confidential or especially sensitive data, such as: racial or ethnic origin, ideology or political, religious or philosophical beliefs, membership of political parties or trade unions, physical or mental health, biometric or genetic data, sexual orientation, criminal records, social security or personal identification numbers, etc.

If the User provides such information, they accept full responsibility for any potential risks to their privacy. Should such information be detected, we will delete it from our systems.

4.   What is the legal basis for processing Users’ personal data?

The legal basis may vary depending on the processing:

a)   Consent

The lawful basis is the User’s consent regarding the personal data provided through the Website forms. The User may revoke their consent at any time.

b)   Performance of a contract and legitimate interest

Processing of form data may be based on the performance of contracts arising from the commercial relationship between the client and LOGISTA PHARMA, and on the pursuit of legitimate interests by the data controller.

5.   How long do we retain Users’ personal data?

Users’ personal data will be retained for the time necessary to fulfil the purpose for which they were collected. Afterwards, the data will be stored for the periods required by applicable legislation (e.g. tax or accounting regulations).

If the personal data were provided via the online form for managing suggestions, queries or requests for information, they will be destroyed 1 year after receipt.

6.   Recipients of data disclosures

Personal data may be shared or disclosed, if applicable, at the request of the Courts or Tribunals or in other cases permitted by applicable legislation.

7.   What rights do Users have when they provide us with their data?

LOGISTA PHARMA undertakes to respect the confidentiality of Users’ personal data and to ensure their rights can be exercised.

Users may exercise their rights of access, rectification, erasure, objection, restriction of processing and, where processing is carried out by automated means and technically feasible, the right to data portability, in accordance with the GDPR, by contacting info.lopd@logista.com, and including a copy of their ID card.
The Data Protection Officer’s contact details are those indicated above.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency: (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php)

A)   Right of acces

The User has the right to access the data held by LOGISTA PHARMA.

B)   Right of rectification

The User has the right to rectify the data held by LOGISTA PHARMA. By actively providing their personal data to LOGISTA PHARMA through any channel, the User guarantees that such data are true and accurate, and undertakes to notify LOGISTA PHARMA of any change or modification.
Please remember that, as a general rule, the User must only provide LOGISTA PHARMA with their own personal data, not those of third parties.

C)   Right of erasure

The User has the right to request the erasure of their data insofar as such data are no longer necessary for the purposes for which LOGISTA PHARMA needs to process them as indicated above, or when LOGISTA PHARMA no longer has a lawful basis to process them.

D)   Right to restriction of processing

The User may request restriction of the processing of their data.
This means that, in certain situations, the User may request LOGISTA PHARMA to temporarily suspend the processing of their data or to retain them beyond the usual storage period when the User may need them.

E)   Right to object

This right allows the User to object to LOGISTA PHARMA processing their personal data in the following circumstances:

-      When data are processed on the basis of public interest or legitimate interest, including profiling: LOGISTA PHARMA will stop processing the data unless it demonstrates compelling legitimate grounds that override the User’s interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

-      When processing is carried out for direct marketing purposes, including the profiling referred to above: Once this right is exercised, personal data will no longer be processed for these purposes.

F)   Right to data portability

When LOGISTA PHARMA’s legal basis for processing the User’s data is either the User’s consent or the performance of a contract, the User has the right to request data portability.
This means the User has the right to receive the personal data they have provided to LOGISTA PHARMA in a structured, commonly used and machine-readable format so that they may transmit it to another entity directly, provided this is technically possible.

8.   Information about cookies

EOn the Website, LOGISTA PHARMA uses cookies, which are small text files containing information about your browsing activity.
The User can find more information about the cookies used by LOGISTA PHARMA, their purpose and other relevant details at the following link: https://www.logistapharma.com/es/paginas/politicacookies.aspx

9.   Right to amend the Policy

LOGISTA PHARMA reserves the right to amend the Privacy Policy in order to adapt it to any legislative or case law developments that may occur, to new services that may have implications for personal data protection, as well as to industry practices on the Internet. LOGISTA PHARMA is fully aware of the appropriate use and processing that must be applied to personal data collected. Likewise, it acknowledges and guarantees compliance with all applicable legal regulations in this regard and undertakes to fulfil its obligation of confidentiality and its duty to safeguard personal data, guaranteeing the adoption of all necessary protection and security measures within its reach to prevent alteration, loss, misuse, unauthorised access or theft.