Customer service
As part of our value-added services, at Logista Pharma we offer our laboratory clients the possibility of outsourcing their Customer Service to us, specially designed, differentiated service and with specialised personnel for each channel:
| Pharmacies | Hospitals | Wholesalers | Patients | Animal Health | ||
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We carry out the managment of any complaints and incidents received through the communication channels determined jointly with the laboratory, as well as, the management of reverse logistics, processing the necessary collections and the handling of the goods according to the indications of the Pharmaceutical Technical Department of the laboratory and Logista Pharma, and tasks related to the creation of credit notes resulting from the returns.
In addition, the laboratory can entrust Logista Pharma with the management of other services:
Complaints and incidents
Handling and managing any customer´s request, as well as management of reverse logistics
Order recording and registration of new customers
Recording system based on OCR thecnology
Emergency channels
Focused on providing support to customers in the event of a possible market shortage
Patient channel
Delivery home orders managment
Dedicated Services
Managment any special services that the laboratory may require
